This Refund Policy explains how returns, refunds, and related requests are handled. It applies to all purchases made through this website. By placing an order, customers agree to the terms described here. The goal of this policy is to provide a fair, clear, and predictable process for customers who are not satisfied with their purchase, while also protecting the store from misuse.
Customers may request a return within sixty days. The sixty-day period begins from the date the order is delivered, as shown by the carrier’s delivery confirmation. If the delivery date is not available, the sixty-day period begins from the date the order is shipped. Customers who wish to return a product should contact us through the Contact page to start the process. Returns sent without prior contact may not be accepted or may be delayed because the return cannot be matched to an order.
To be eligible for a return, the product should be in a condition that allows it to be reviewed. For coffee products, this generally means the product should not be completely consumed, destroyed, or altered beyond normal use. Customers are encouraged to try the product, but a return request for a fully consumed product may be reviewed on a case-by-case basis. The purpose of the sixty-day window is to give customers time to evaluate the product, not to allow unlimited consumption followed by a refund request. We review each return in good faith and aim to be fair to both the customer and the store.
If a product arrives damaged, defective, incorrect, or incomplete, customers should contact us through the Contact page as soon as possible. Photos may be requested. In these cases, the return process may be simplified, and the customer may not need to return the product. Depending on the situation, we may issue a replacement, a refund, or another suitable resolution.
If a customer receives the wrong item, they should contact us through the Contact page. We will review the order and arrange for the correct item to be sent or for a refund, depending on the situation and product availability. If the wrong item is returned, we may provide instructions for the return. Customers should not send items back without instructions, because returns sent to the wrong address or without tracking may not be processed.
If a customer wants to return a product because they do not like the taste, the smell, the strength, the packaging, or another subjective reason, the return may still be accepted within the sixty-day window. However, the product should be in a condition that allows for review. Customers should contact us through the Contact page and explain the issue. We may ask questions to understand the problem and to improve our products and descriptions. We may also offer suggestions for brewing, storage, or preparation that could improve the experience. If the customer still wants to return the product, we will provide instructions.
Once a return is authorized, customers may receive instructions on how and where to send the product. Customers are responsible for packaging the return securely. If the return is damaged in transit because of poor packaging, the refund may be affected. Customers are encouraged to use a trackable shipping method for returns. We are not responsible for returns that are lost or damaged in transit before they reach the return address. Customers should keep the tracking information until the refund is complete.
After a return is received, it is inspected and processed. Refunds are typically issued within five to ten business days after the return is received and approved. The refund is issued in USD. The refund method generally matches the original payment method. If the original payment method is no longer available, we may work with the customer to find an alternative. Refunds may take additional time to appear on a customer’s statement depending on the bank, card issuer, or payment provider. We do not control those processing times, but we will provide confirmation once the refund has been issued on our side.
Shipping is free on all products, and we cover related duties and tariffs. Because of this, customers are not charged for shipping. If a return is approved, the refund generally covers the product price. If the customer paid for expedited shipping or another optional service, that amount may not be refundable unless the return is due to an error on our part. Since standard shipping is free, there is usually no shipping charge to refund.
If an order is canceled before shipment, the order may be refunded in full. If the order has already shipped, it cannot be canceled, and the customer may need to use the return process after delivery. If an order is refused at delivery, returned to sender, or not collected from a holding location, the return will be reviewed. Depending on the circumstances, the order may be treated as a return, and the Refund Policy will apply.
If a package is lost in transit, customers should contact us through the Contact page. We will review the tracking information and carrier status. If the carrier confirms the package is lost, we may issue a refund or reship the order, depending on the situation and product availability. If the package is marked as delivered but the customer says it was not received, we will review the matter. Resolution may depend on the carrier’s delivery confirmation and any additional information the customer can provide.
If a customer receives a product that is expired, spoiled, or otherwise not suitable for use, they should contact us through the Contact page. Photos and details may be requested. We will review the issue and determine the appropriate resolution, which may include a refund or replacement.
We reserve the right to refuse a refund in cases of suspected fraud, abuse, or violation of the Terms of Purchase or Terms of Use. Examples may include repeated return requests without valid reason, returns of products that were not purchased from us, or attempts to manipulate the refund process. We aim to be fair, but we also need to protect the store and other customers from misuse.
If a customer disagrees with a refund decision, they may contact us through the Contact page to request a review. We will review the situation and provide a response. We may ask for additional information to help with the review. We aim to resolve disputes in good faith and in a timely manner.
This Refund Policy should be read together with the Shipping Policy, Terms of Purchase, Terms of Use, Privacy Policy, and Customer Service Policy. By placing an order, customers acknowledge that they have read and understood the refund terms described here. If anything is unclear, customers are encouraged to reach out through the Contact page before placing an order.
We want customers to feel confident trying our coffee. That is why we offer a sixty-day return window and a five-to-ten-business-day refund process. If something is not right, we want to know, and we want to make it right. The goal is not to make returns difficult. The goal is to make the shopping experience fair, clear, and worth repeating.
